Do you provide assistance 24 hours a day, 7 days a week?

Yes. You want expert support, but also 24/7 availability from your web host. Your online business is 24/7 so you don’t have the luxury of waiting until the morning to find out if your website or email system goes down. Each minute that you are offline could mean you lose a sale or make a customer unhappy. You need to have high-quality support from your web host.