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FAQ - Page 15 of 17 - RACKSET - Page - 15

I bought a web hosting plan. So, what’s next?

No special actions are required after purchasing a web hosting plan. Your service will be created automatically. You will receive your username and password via email. You can access the service created by using this username, password, or your username area.

How can I make a backup of my website?

With one simple click, you can connect to your FTP account and simply download either a weekly or monthly backup of your entire website that includes your database as well as all the information that is on your web hosting.

Is my website safe from cyber-attacks?

Yes. All of our servers are extremely secure. Your site’s security will be significantly increased by the firewalls, monitoring, and anti-DDoS services installed on them by default. Thus, you can only focus on the growing aspect of your website.

Are you able to provide shell access?

Yes. Once you buy a web hosting plan from us, you get free Shell access, also known as SSH (Secure Shell), remote command-line access to a server. If you are familiar with command-line access, it can be extremely helpful.

Is there a money-back guarantee available?

It is important that you choose a web hosting provider with a money-back guarantee. Once you have purchased a plan with us, and if you aren’t satisfied with the service you can simply refund it within the first 3 days after the initial payment.

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